Privacy Policy

Last updated: 06.05.2026

Local Plumbing Services (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us by phone, submit an enquiry form, request a quote or use our services.

1. Who we are

This website is operated by Local Plumbing Services.

Website: https://lps.up23.pl
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business address: [BUSINESS ADDRESS]

2. What personal data we collect

We may collect and process the following information:

Your name, phone number and email address.
Information you provide through contact forms, quote requests or messages.
Details about the service you need, including your property location or address if provided.
Call, message and booking details.
Technical information such as your IP address, browser type, device type, pages visited and website usage data.
Marketing and advertising data, including data collected through cookies, tracking pixels or similar technologies.

3. How we collect your data

We collect personal data when you:

Call us directly.
Submit a contact form or quote request on our website.
Send us an email, SMS or other message.
Use our website and interact with our pages, adverts or online forms.
Agree to receive updates, calls, text messages or marketing communications from us.

4. How we use your personal data

We use your personal data to:

Respond to your enquiry or request for help.
Provide plumbing, drainage, heating, boiler or emergency repair services.
Arrange appointments, call-outs, quotes and follow-up communication.
Send service-related messages by phone, email or SMS.
Improve our website, services, advertising and customer experience.
Measure the performance of our website and marketing campaigns.
Show relevant advertising through platforms such as Google, Facebook and Instagram.
Comply with legal, tax, accounting and business obligations.

5. Our lawful basis for processing

We process your personal data where we have a lawful basis to do so, including:

Consent — for example, when you agree to receive marketing communications or accept non-essential cookies.
Contract — when we need your data to provide a service, quote, booking or call-out.
Legitimate interests — for example, to respond to enquiries, manage our business, improve our services and prevent fraud.
Legal obligation — where we need to keep records for tax, accounting or legal reasons.

6. Phone calls, forms and text messages

When you contact us by phone, form, email or SMS, we use the information you provide to respond to your enquiry, arrange a service, provide a quote or manage your booking.

If you provide your phone number, we may contact you by phone or text message in relation to your enquiry or service request. We will only send marketing messages where we have your permission or where the law allows us to do so.

7. Cookies, analytics and advertising

Our website may use cookies, tracking pixels and similar technologies to operate the website, analyse traffic, improve performance and support advertising.

We may use third-party services such as Google Analytics, Google Ads, Meta/Facebook Pixel or similar advertising tools. These tools may collect information about your device, browser, website activity and interactions with our adverts.

This data may be used to measure advertising performance, build audiences, show relevant ads and improve our marketing. Where required, these technologies will only be used with your consent.

8. Who we share your data with

We may share personal data with trusted third parties where necessary, including:

Advertising and analytics platforms, including Google and Meta/Facebook.
Website hosting, maintenance and security providers.
CRM, email, phone, form or messaging service providers.
Payment, accounting, tax or professional advisers where applicable.
Legal or regulatory authorities where required by law.

We do not sell your personal data. However, some advertising and analytics providers may process data for their own purposes according to their own privacy policies.

9. International transfers

Some of our service providers, including advertising and technology platforms, may process data outside the United Kingdom. Where this happens, we rely on appropriate safeguards required by data protection law.

10. How long we keep your data

We keep personal data only for as long as necessary for the purpose it was collected. Enquiry and booking information may be kept for as long as needed to manage your request, provide services, handle follow-up communication and meet legal, accounting or business record requirements.

Marketing and analytics data may be kept according to the retention settings of the relevant platforms, unless you withdraw consent or object where applicable.

11. How we protect your data

We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure or alteration. However, no website, email system or online transmission is completely secure.

12. Your rights

Depending on your location and applicable data protection laws, you may have the right to:

Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Ask us to delete your personal data.
Object to certain types of processing.
Ask us to restrict how we use your data.
Withdraw consent where processing is based on consent.
Complain to a data protection authority.

To exercise your rights, contact us using the details listed in this Privacy Policy.

13. Marketing opt-out

You can opt out of marketing communications at any time by contacting us directly or using any unsubscribe option provided in our messages. You may also control cookies and advertising preferences through your browser settings, cookie banner or the settings provided by advertising platforms.

14. Third-party links

Our website may contain links to third-party websites, including Google Maps, social media platforms or partner websites. We are not responsible for the privacy practices or content of third-party websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the updated date shown above.

16. Contact us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]